GroomerProSMS Messaging Policy
GroomerPro helps mobile groomers keep their clients informed about appointments by text. This page explains who sends those messages, how consent works, what the messages say, and how to stop them.
In short: texts are about appointments only, never marketing. A groomer must have the client's permission first. Reply STOP at any time to stop receiving texts and HELP for help.
1. Who sends the messages
GroomerPro is a software tool. Each text is sent on behalf of an individual groomer or grooming business (the "Groomer") to that Groomer's own client, and identifies the Groomer's business name. GroomerPro, a product of Reed Software Group, provides the messaging technology and does not message clients for its own marketing.
2. What the messages are
Messages are transactional and relate to a grooming appointment the client has booked or asked about:
- Appointment confirmations and reminders
- "On my way" and arrival updates on the day of the appointment
- Running-late notices and arrival windows
- Rescheduling, cancellation and opening-available messages the client has asked for
- Price or service approval requests for work on the day
Examples:
We do not send promotional or marketing messages through GroomerPro, and we do not send messages about unrelated businesses or products.
3. How clients give consent
A Groomer may text a client through GroomerPro only after the client has agreed to receive appointment-related texts from that Groomer. Consent is given when a client provides their mobile number to the Groomer and agrees to receive texts, for example when booking, on a new-client intake form, or by replying to the Groomer. GroomerPro records that the Groomer has obtained the client's consent, and texts are sent only to clients with consent on record. Consent is not a condition of buying any service, and a client can still book by phone without agreeing to texts.
The consent language Groomers are asked to show clients is:
4. Message frequency, costs and carriers
Frequency depends on how many appointments a client has. A typical appointment involves a few messages. Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages.
5. How to opt out and get help
- Opt out: reply STOP to any message. You will get one confirmation and no more texts from that Groomer through GroomerPro. You can also ask your Groomer to turn off your texts.
- Help: reply HELP, or email support@reedsoftwaregroup.com.
- Start again: if you opt out and later want texts again, tell your Groomer and reply START.
6. Your information
We use mobile numbers only to deliver the appointment messages described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, other than service providers such as our messaging carrier that help us deliver the messages. See our Privacy Policy and Terms of Service.
7. For groomers: your responsibilities
- Get each client's permission before texting them, and keep the record GroomerPro stores up to date.
- Send only appointment-related messages, and never marketing for other businesses.
- Honor STOP requests right away and never re-add a client who has opted out unless they ask you to.
- Follow the laws that apply to text messaging, including the TCPA.
8. Contact
Reed Software Group
Email: support@reedsoftwaregroup.com